FAQ

Grants & Financial Support 

Am I eligible for the Department Of Social Protection Treatment Benefit Scheme Grant?

You may be eligible for the Treatment Benefit Scheme if you have made the required number of PRSI (Pay Related Social Insurance) contributions, either as an employee or self-employed person. The scheme is also available to qualified dependents and pensioners who meet the eligibility criteria.

This grant can help cover part of the cost of wigs, hairpieces, or other hair loss solutions prescribed due to medical conditions. To confirm your eligibility and apply, get in touch and we’ll guide you through the process to make it as seamless as possible.

How does the grant work?

If you wish to apply, please get in touch. You will be emailed / posted or can collect two forms. Once is your consent for me to check your eligibility via the DSP online portal with your PPSN. The second is a medical form to be filled out by your doctor stating that you have medical hair loss. This will be uploaded to the portal with your claim. 

Once approved, the grant is issued to your medical hair piece supplier (in this case, us), who will then deduct the total €500 off the cost of your wig.

This grant renews every calendar year, you just need to reapply via your provider. You do not have to use the same provider. If you avail of this scheme through us once, you are under no obligation to do so again. Any provider registered with the department of social protection scheme can apply on your behalf with your permission. 

Am I eligible for the HSE grants? 

For those undergoing chemotherapy:

Every woman in Ireland undergoing chemotherapy, regardless of medical card eligibility, is entitled to the same maximum allowance for post-mastectomy and hair loss products.

Under the current guidelines:

• You can receive €770 per year towards wigs or hairpieces.
• This covers one hairpiece every 12 months.
• If you were receiving a higher allowance before these changes, you will continue to receive that amount.

For those with Alopecia:

If hold a valid General Medical Services (GMS) card, you may be eligible for a hair loss allowance. This allowance helps cover the cost of a hairpiece, wig, or hair replacement for those experiencing specific types of hair loss due to medical conditions.

To be eligible, you must:

1. Hold a valid GMS card.
2. Provide a confirmation letter from an appropriate healthcare professional (e.g., GP, Consultant, or Nurse Practitioner) verifying your diagnosis.
3. Have not claimed this grant within the last 12 months
   

The types of alopecia covered by this allowance include:

• Alopecia areata (including totalis, universalis, diffuse, and ophiasis)
• Primary scarring alopecias (e.g., cicatricial alopecias)
• Frontal fibrosing alopecia and lichen planopilaris
• Chemotherapy-induced alopecia (anagen effluvium)
• Alopecia due to surgery or trauma, including burns

The allowance does not cover:

• Age-related or genetic hair loss (androgenic alopecia)
• Telogen effluvium
• Traction alopecia or trichotillomania

Maximum allowance: €500 per year

How does the grant work?

If you wish to apply, please get in touch. Your application details will be provided to the HSE. Once approved, the grant is issued to your medical hair piece supplier (in this case, us), who will then deduct the total off the cost of your wig.

This grant renews every calendar year, you just need to reapply via your provider. You do not have to use the same provider. If you avail of this scheme through us once, you are under no obligation to do so again. Any provider registered with HSE can apply on your behalf with your permission. 

General

Do you offer in person consultations?

Yes! You are more than welcome to book a consultation at my clinic The Aesthetic Lounge, Mullingar. You can do so through the link on the home page, or by getting in touch. I also offer online consultations. 

Lace Wigs

 What is a lace wig?
A lace wig is a type of wig with a lace base that mimics a natural scalp and hairline. It allows for a more realistic appearance and versatility in styling.

What’s the difference between lace front and full lace wigs?

• Lace Front/Glueless Wig: Lace covers the front portion of the wig, allowing a natural hairline and free parting. A wefted cap makes up the back of the wig, securing the wig onto your head and allowing you to tighten, loosen etc.
• Full Lace Wig: Lace covers the entire base, offering more versatility for updos and ponytails, however adhesive must be worn to secure a full lace wig which can be time consuming and can also degrade the lace quicker. Only recommended for seasoned wig wearers!

What is the difference between a lace front cap and a glue-less beginner cap?

1. Lace Front Cap:

 The lace front cap has lace material at the front of the wig, which allows for a natural-looking hairline. The rest of the wig is made from wefts sewn onto a stretchable cap. Best for those who want a more realistic, custom-fit look and are comfortable using adhesives or clips.

2. Glueless Beginner Cap:

The glueless beginner cap is designed to be easy to wear without the need for adhesives. It typically features an adjustable band or straps that ensure a secure fit, it also has a smaller amount of lace at the front, but it’s designed for easy wear with no glue or tape. Best for beginners or anyone who prefers a convenient and secure option without the hassle of adhesives.

Both wig caps will look natural and realistic.

How long do lace wigs last?
With proper care, lace wigs can last anywhere from 8 months to 2 years, depending on the selected range, how well is is cared for and how often it’s worn. If possible, it is recommended to switch between to wigs for daily wear.

How do I care for my lace wig?

• Use gentle, sulfate-free shampoos and conditioners.
• Avoid excessive heat styling.
• Store it on a wig stand to maintain its shape.
• Clean the lace regularly with alcohol-free cleansers.
  

Can I wear my lace wig every day?
Yes! Lace wigs are designed for everyday wear, but it’s essential to clean and care for both your wig and scalp regularly to ensure comfort and hygiene.

How do I choose the right wig for me?
Consider factors like hair texture, length, color, and cap construction. At Haló, we provide personalised consultations to help you find the perfect match.

Will a lace wig look natural?
Absolutely! When applied and styled correctly, lace wigs are nearly indistinguishable from natural hair. They’re designed to blend seamlessly with your scalp and hairline.

How do I secure my lace wig?
You can use adhesive tapes, wig glue, or adjustable straps, depending on your comfort level and the wig’s design. We can guide you on the best method during your consultation.

Can I swim or exercise in a lace wig?
Yes, but it’s best to use a water-resistant adhesive or wear a wig grip for extra security. Afterward, clean your wig to remove chlorine or sweat. It is important to note that excessive matting/tangling of the wig may cause damage. Chlorine may also discolour dyed wigs.

Are lace wigs suitable for people with no hair?
Yes! Lace wigs are an excellent option for those with complete hair loss, providing a comfortable and natural-looking solution.

 

Frequently Asked Shipping Questions

Do you ship internationally?

Yes, we ship worldwide! Shipping fees are free on orders over €100 and delivery times vary depending on your location.

How long does delivery take?
Delivery times vary depending on your location:

• Ireland & UK: 2–5 business days
• Europe: 5–10 business days
• Rest of the World: 7–14 business days
  Please note, custom-made wigs take longer due to production times.

Do you offer express shipping?
Yes, we can offer express shipping options for our ready to ship collections on request. However, this will incur a shipping charge. Express shipping costs vary depending on destination. Unfortunately, we do not offer express shipping for custom wigs due to production times.

How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email. You can use this to track your package’s journey in real time.

What if my package is delayed?
While we do our best to ensure timely delivery, delays can occasionally happen due to customs or courier issues. If your package is delayed, please contact us, and we’ll assist you in resolving the issue.

Do you offer discreet packaging?
Yes, all orders are shipped in plain, unbranded packaging to ensure privacy.

What if my order arrives damaged?
If your order arrives damaged, please contact us immediately with photos of the packaging and the item. We’ll work quickly to resolve the issue and send a replacement if needed.

Can I change my shipping address after placing an order?
If your order hasn’t shipped yet, we’ll do our best to accommodate address changes. Please contact us as soon as possible with the updated details.

Are customs fees or taxes included in the shipping cost?
Customs fees or import taxes may apply to international orders and are not included in the shipping cost. These charges are the responsibility of the customer. Please check your country’s regulations for more information.

What is your processing time for orders?
Orders are typically processed within 1–3 business days. Custom wigs or special orders may require additional time, which will be specified during your consultation, at checkout or in your confirmation email.

Returns FAQ

What is your returns policy?
We want you to be completely satisfied with your purchase. If you’re not happy with your item, we offer a returns policy for eligible products. Please refer to our returns page for detailed information on how to return your order. We can only accept returns on wigs if the lace HAS NOT been cut. 

How long do I have to return an item?
You can return most items within 14 days of receiving your order, as long as they are unused, in original condition, and with the original packaging.

How do I initiate a return?
To start a return, please contact our customer service team with your order details. We’ll guide you through the process and provide a return shipping label if necessary.

Can I exchange an item instead of returning it?
Yes, exchanges are available for most items. Please contact us to initiate an exchange, and we’ll help you find the right product. We can only accept returns/exchanges on wigs if the lace HAS NOT been cut. 

Will I be refunded for return shipping costs?
Unfortunately, return shipping costs are generally the responsibility of the customer, unless the product is faulty or damaged. 

Can I return a lace wig?
Wigs can be returned within a 14 day window as long as they are unused, in original condition, and with the original packaging. We can only accept returns or exchanges on wigs if the lace HAS NOT been cut. Some custom wigs may not be eligible for returns.

My lace wig doesn’t fit properly, can I return it?
If the wig does not fit as expected, please contact us within 7 days of receiving your order. We can only accept returns or exchanges on wigs if the lace HAS NOT been cut.

What should I do if my lace wig is damaged or defective?
In the unlikely event you receive a damaged or defective lace wig, please contact us immediately with photos of the issue. We will work quickly to resolve the problem and send a replacement if necessary.

How do I check if my lace wig is eligible for return?
Eligibility for returns depends on the condition of the wig, the timeframe and if it was a custom order or not. It must be unworn and in its original, sealed packaging to be eligible for a return. If you’re unsure, please contact us for guidance.

Can I try on a lace wig before deciding if I want to keep it?
You can try on the wig for fit and comfort, but please avoid using products (like oils or hairsprays) or altering it in any way that could make it ineligible for return.

Hair Loss

What causes hair loss?
Hair loss can be caused by various factors, including genetics, autoimmune conditions (like alopecia areata), hormonal changes (such as postpartum or menopause), stress, nutritional deficiencies, or medical treatments like chemotherapy.

Can hair loss be reversed?
It depends on the cause. Some types of hair loss, like telogen effluvium (stress-related shedding), can be reversed with time and proper care. However, conditions like alopecia universalis may require long-term management.

What are the best treatments for hair loss?
Treatments vary depending on the cause. Options include topical solutions, oral medications, steroid injections, lifestyle changes, and in some cases, treatments such as PRP (platelet-rich plasma) therapy, polynucleotides or scalp microneedling. We offer some of these treatments in clinic at The Aesthetic Lounge & we can personalise treatments to suit your needs. Always consult your GP and Dermatologist before starting any treatment. 

How do I know which type of hair loss I have?
A consultation with a hair loss specialist or dermatologist can help identify the type of hair loss. 

Will wearing wigs make my hair loss worse?
No, wearing wigs will not cause or worsen hair loss. However, it’s essential to choose wigs that are gentle on your scalp and ensure proper care to avoid irritation.